EN ROMAN ABRIMOS
PUERTAS A TUS SUEÑOS

Proyectos exclusivos de carpintería de alta gama.
Más de 40 años de experiencia haciendo realidad el espacio que siempre soñaste.

AFTER-SALES SERVICE

In Román Windows & Doors we manufacture high-end carpentry products, with the best quality on the market. Quality is also in all our processes and services, even after the sale, providing assistance to our customers with the products installed in their homes.

DISCOVER EVERYTHING OUR AFTER-SALES SERVICE OFFERS

1

IS YOUR PRODUCT UNDER WARRANTY?

 

If your carpentry is under warranty, our team of the After-Sales Service department will respond to your problem and will assist you as soon as possible.

Do you need to contact them? Do it right here.

After-Sales Service Manager
Juan José Florido Cerezuela
Email: postventa@romanclavero.com
Telf. +34 608 004 802

If you are looking for more information about our guarantees you can find it here

2

DO YOU NEED AN EXTENSION OF THE WARRANTY FOR YOUR EXTERIOR CARPENTRY?
GET IT WITH LONG-LIFE SERVICE, OUR PROACTIVE AFTER-SALES

The longevity and optimal performance of our products over time is our most appreciated value.

The Long-Life service is an extension of the guarantees of our windows and their fittings, with a maintenance service and periodic review by our after-sales team.

With an annual fee, a comprehensive and exhaustive review of all the exterior carpentry is carried out. Preventive maintenance to better preserve your carpentry, checking the condition of the varnishing systems and the operation of the hardware. With this we manage to prolong the life of your windows.

WHAT DOES THE LONG-LIFE SERVICE INCLUDE?

  • Varnish, application of cleaning and maintenance products, to revive the colors and the duration of the protective lacquer.
  • Repair of scratches and bumps not included in the guarantee.
  • Review of the state of the painting and repair if necessary.
  • Review of the quality of the opening and its fittings, regulating them if necessary.
  • Review of the handle: state of fixing and finish.
  • No Travel or labor costs.


* Our Long-Life varnishing maintenance service is subscribed to and guaranteed by the Sikkens by AkzoNobel brand and its LongLife program.

* Incident log book with services applied to your windows.

ADVANTAGES

  • Scheduled periodic maintenance.
  • Extension of the guarantee of hardware components and handles from 2 to 5 years.
  • Extension of the glazing guarantee from 5 to 10 years.
  • Total guarantee of the varnishing during the entire period of the contract.
  • Original spare parts.
  • Direct assistance telephone service with our technicians.
  • Interventions by specialist technicians trained by Román Windows & Doors.
  • Priority and speed of service.

DO YOU NEED ANY REPAIRS IN YOUR CARPENTRY OUT OF WARRANTY?

Always consult with our After-Sales Service.

We perform the repair of varnished surfaces damaged by impact or abrasion, the recovery of tones damaged by the passage of time, the elimination of burns or stains on the varnish film, and the general cleaning of the varnish for those surfaces in good condition.

Once the intervention services are finished, we will propose an alternative maintenance plan for the conservation of the finishes and thus reduce the cost of future repairs.

ROMAN WINDOWS & DOORS

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