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Customer Service +34 951 775 175

Maintenance & care

Our windows and doors have not only been designed for excellent aesthetics and exceptional performance in all its components but have also been manufactured to last. But every product needs an appropriate and correct use for which they were designed, in addition to a minimum of care to make their performance and appearance perfect. Follow the care instructions and with regular inspection and cleaning, you will save costly repairs in the future. Below we detail all the guides for a correct use and maintenance of our products.

Maintenance Kit

We include an easy-to-use maintenance kit to extend the life of the product.

The maintenance kit consists of:

  • Cleaner and protective milk for the varnishing, cloth and manual for its application.
  • Adjustment key L for adjusting hardware and handle.
  • Hardware oil pot User manual for correct use of the window.
  • Guidelines for maintenance of varnishing.

Frequently Asked Questions

We present a list of common problems faced by users of our windows and doors. We have provided solutions and suggestions for each.

About hardware:

  • Do I have a hard time closing the window because it is slightly down?

  • Lift the blade is simple, you only have to regulate the hinges thanks to its regulation hole. Follow the instructions in the user manual.

  • When turning the handle to close the window is very hard?

  • You must adjust the pressure of the blade fitting with the frame latches by following the instructions in the user manual.

  • Is the handle loose?

  • The base of the handle is loose and must be tightened. Follow the instructions in the user manual.

  • Has the grip of the handle loosened?

  • Tighten the handle screw with the L key found in our kit. Follow the instructions in the user manual.

  • My handles have corrosion stings, how can I eliminate them?

  • Frequently used in gold-finished handles exposed to constant humidity. Try to remove them with cotton clean metals, although study to change them by a gold finish Zirtanio or Chrome.

    Roman W & D is not responsible for damages caused by misuse of this product or other damages that may occur in an attempt to eliminate corrosion.

  • Is the leaf of turn and tilt window unhanged?

  • Hold the bolt of the bolt and take the bolt to its hole, then turn the handle to close. Follow the instructions in the user manual or watch the video.

About the varnishing:

  • Does the coating is flaking, how can I fix it?

  • You must remove the scales, sand the surface and apply one coat of primer (tint) and two coatings. Follow the instructions in our maintenance guide for varnishes.
    If the varnishing is under warranty period you must tell us by calling our customer service. If not, I was able to contact you to arrange the repair services. If you have trouble repairing, you should contact our customer service.

  • How should I clean the windows?

  • You should use the cleaner and protective milk, which is supplied with the Maintenance Kit. You should at least clean them twice a year, preferably in spring and fall. Follow the instructions in the general cleaning and maintenance guide.

  • How do I remove resin from my windows made in Pine?

  • You should leave it to crystallize for later scraping. Follow the instructions in our maintenance guide for varnishes.

  • How can I repair varnishing damage like scratches or bumps?

  • Follow the instructions in the general cleaning and maintenance guide.

  • Once the varnish has been repaired, how long can it last?

  • It depends on several factors like the orientation of the window, the weather, the color of the varnishing as well as, the wood or the protection of the window to the solar rays. Follow the recolor box in our Maintenance Guide for Varnishes.

About watertightness and insulation:

  • When it rains, does water enter below the flashing of my window or appear damp on the wall?

  • Check the external seal between the frame and the parameters of the work. Then check the condition of the joints between the pieces of wood. If everything is correct, the problem is the waterproofing of the window hollow. To do this you must speak with your builder.

  • Is there a lot of noise, even drafts through my window?

  • Check that the blade is properly closed, especially the passive blade or second blade and that its pin is completely set. The handle must be turned 90 ° for good closing.

  • When it rains, does water enter the parts of the balcony base?

  • Check from the outside that the gasket is not open. You must seal it with neutral silicone or you should call our after-sales service if you are under warranty. These parts are guaranteed for 10 years.

About the glazing:

  • Do my glasses easily condense in winter?

  • Condensation is a phenomenon involving two factors, the temperature of the glazing and the relative humidity of the air. The humidity of the air condenses on cold surfaces, and their relationship is direct. At lower temperature in the glass, less moisture in the air is necessary for condensation to occur. So in a room with 60% relative humidity and a temperature of 21 °, a simple glass will condense when the outside temperature is 8 °, double glazing at -4 ° and double glazing with reinforced thermal insulation at -20 °.

  • How can I change a broken glass in my window?

  • Remove the silicone seals and then carefully remove the inner ring. If you have trouble repairing, you should contact our customer service.

  • Can the glass be repaired?

  • If the glass has been scratched, you can repair it as long as the depth is less than the thickness of a nail. There are products for polishing glass in many hardware stores and DIY centers. Roman W&D is not responsible for damages caused by misuse of these products or other damages that may occur in an attempt to eliminate scratches.